Frequently asked questions

 

Shipping

At present your orders will be handled by our fulfillment center and will usually reach you via the local postal service in your area.

Category: Shipping

We ship to the USA, UK, Canada, Australia, New Zealand, EU and other many other countries around the world.

Category: Shipping

We ship to the USA, UK, Canada, Australia, New Zealand, EU and many other countries around the world.

Category: Shipping

A confirmation of shipping notification indicates that an order has already left our warehouse for delivery and once an order has been sent out from our warehouse, any changes to the order cannot be made and it becomes the sole responsibility of the customer.

Category: Shipping

As long as you contact us immediately following this error, we are more than willing to correct it for you. All we would require would be an email from you with your full, correct address along with your order number. (On Free items you can not change the delivery address)

Category: Shipping

USA, UK, Canada, Australia, New Zealand and EU – 12-20 Business days.

 

Rest Of The World – 20-40 Business days.

 

On average our items do arrive faster, but please use the above timescales as guides.

 

Please bare in mind there is an order processing time or either 1-2 days or 3-5 days which ever you choose at the checkout.

Category: Shipping

Returns

Returns are accepted as long as they do not exceed 14 days after you have received the item. However, all returns made should be in perfect condition and the return postage and packaging is to be paid by the customer. Proof of postage should then be emailed to us as proof of delivery.

 

**Promotional/sale items are not eligible for returns/Refunds/Money Back Guarantee

Category: Returns

Upon delivery of your order you will be allotted 14 days to contact us with an email and return the item in good condition.

Category: Returns

A confirmation of shipping notification indicates that an order has already left our warehouse for delivery and once an order has been sent out from our warehouse, any changes to the order cannot be made and it becomes the sole responsibility of the customer. As such you the customer would be responsible for not only informing us, but also responsible for returning the items in good condition within in the allotted 14 days.

Category: Returns

Provided that the item is returned within the allotted 14 days and the item is also in good condition, exchanges are possible. Please do contact us with an email and we will sort something out for you.

Category: Returns

Refunds & Cancellations

If your order was unexpectedly cancelled, the chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please contact us and order again.

All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of the management, given the following conditions:

 

Exclusions apply to promotional (free) items.

 

Request(s) for returns are accepted within 14 working days from delivery.

 

All items must be returned in their delivered state, along with all of its parts and tags.

 

Damaged/defective/wrong items may be exchanged, depending on the sole discretion of the management.

 

The return fee will be solely be rendered by the buyer

 

The management reserves the right to refuse any returns/refunds and each case is subjected to the sole discretion of the firm

 

The company will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.

 

Any change of addresses are subjected to the management’s approval and orders that are shipped/completed are strictly non-editable.

 

Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. The management reserves the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.

Refunds may take up to 14 working days, depending on the system you used to pay with.

 

I still have yet to receive my refund?

 

Please notify us immediately via email should you have not received it after 14 working days and we would help sort something out for you.

Payments

We presently accept card payments as well as Paypal payments and are looking at adding further types as time passes.

Category: Payments

All payments on our site are secure and your card details will not be passed on to any third parties.

Category: Payments

Other

If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.

 

Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.

Category: Other

If you are unable to view the email from us properly, do get in touch and we will resend you the email

Category: Other

We pride ourselves on our transparency and as such we can assure you that your purchases from us are handled as single one off payments and you will not be charged for anything else outside of the item prices and cost of shipping stated on checkout.

Category: Other

Damages

If you have received a damaged item, please let us know immediately and you would be given a choice for us to re-ship you a replacement item.

Category: Damages

Unfortunately, we do not accept any returns for damaged items at this time. However, a reshipment option is available should you wish so.

 

**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to sizing reasons

Category: Damages

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